No integration required

Realtime and historical Agent Insights

Empower your leadership team with rich insights to properly manage your frontline operation.

Activity tracker

Empower leadership to empower agents

Volume handled and handle time don't tell the full story of frontline work, far from it! With our agent activity product, you can glean rich insights into agent workflows. This empowers leadership to be more effective in helping their frontline operation.

Effort timeline

Dive deep into historical data to uncover workflow trends

Side by sides or time and motion studies are helpful, but very time consuming. With our agent activity product, you can unveil trends into how your agents are working and where you can better support them.

Activity categorization

Create activity categories unique to your business

Understanding where your agents or frontline operation is spending their time is critical to an operation. Whether you have new agents struggling through their workflows or superstar agents that have mastered workflows everyone could benefit from.

By categorizing all activities, you can tap into rich details on how their workflows unfold.

Curious Minds

How can I create custom alerts?

With SwiftCX’s user-friendly interface, creating custom alerts is a breeze. Define the triggers, and you’re good to go!

How are alerts sent to the team?

SwiftCX delivers alerts seamlessly via Slack on Zendesk, ensuring your team stays in the loop without skipping a beat.

Can alerts be sent to specific agents?

Absolutely! You can specify which agents or teams should receive each alert, making sure everyone stays well-informed.

Do I need any coding skills?

Nope! SwiftCX is designed with simplicity in mind. You’ll be a master of alerts in no time, coding skills or not.

Look Inside

Are you ready to take your team's performance to the next level? Set up time with our team for us to show you around.

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