Keep your team's performance up to date with our reporting system.
Alert-reporting system
Realtime Reports
Keep your team's performance up to date with our reporting system.
Alert-reporting system
Realtime Reports
Keep your team's performance up to date with our reporting system.
Report builder
Report builder
Build reports with custom statistics and frequencies.
Build reports with custom statistics and frequencies.
With SwiftCX you can create reports from scratch, or choose a preset template and edit it to suit your team. Establish daily, inter-day schedules, only business days, weekly, biweekly, monthly or completely custom. Maximum flexibility.
With SwiftCX you can create reports from scratch, or choose a preset template and edit it to suit your team. Establish daily, inter-day schedules, only business days, weekly, biweekly, monthly or completely custom. Maximum flexibility.
Historical
Keeps a history with all the reports that have been sent
Keeps a history with all the reports that have been sent
Perform a complete audit of your agents' performance by consulting the report history
Perform a complete audit of your agents' performance by consulting the report history
Slack integration
Receive reports in your Slack channels
Receive reports in your Slack channels
Directly for those who need it. With SwiftCX you can generate specific reports for your individual leads, teams and agents.
Directly for those who need it. With SwiftCX you can generate specific reports for your individual leads, teams and agents.
Curious Minds
Curious Minds
Curious Minds
How can I create custom alerts?
With SwiftCX’s user-friendly interface, creating custom alerts is a breeze. Define the triggers, and you’re good to go!
How are alerts sent to the team?
SwiftCX delivers alerts seamlessly via Slack on Zendesk, ensuring your team stays in the loop without skipping a beat.
Can alerts be sent to specific agents?
Absolutely! You can specify which agents or teams should receive each alert, making sure everyone stays well-informed.
Do I need any coding skills?
Nope! SwiftCX is designed with simplicity in mind. You’ll be a master of alerts in no time, coding skills or not.
Look Inside
Are you ready to take your team's performance to the next level? Set up time with our team for us to show you around.
